Personal data protection and cookies management
(Last updated on: November 11, 2020)
1 – WHAT PERSONAL DATA DO WE COLLECT?
Certain personal data is necessary to provide you with our products or services. This is the case in particular when:
-you make a purchase
-you ask to receive our newsletters
-you create an account
-you use our website
This personal data includes your:
-contact information: including surname, first name, e-mail, phone number, delivery and billing address
-user and account information, including your password and unique user ID
-personal information, including your date of birth and purchase history
-payment or credit card information
-data about your bracelet size
-personal preferences, including your wish list
When you interact with our website, certain data is automatically collected from your web browser. This data includes cookies, IP addresses, data identifying your web browser and version and web beacons.
2 – WHAT IS YOUR PERSONAL DATA USED FOR?
We use your personal data for the following purposes:
-To enable you to use our website and our services, we will use your personal data to provide the requested product or service.
-If you make a purchase on our website, or if you request to receive our special offers, we will use your contact information to provide you with information about your purchase or our special offers.
-If you contact our customer service department, we will use information about you, such as the product you purchased or your shipping information, to help you resolve your problem or answer your question.
-In order to use certain features of our website, it may sometimes be necessary to provide us with additional data or additional consent for the use of the data for certain purposes.
-To enable you to receive information about our products and events. When you create an account, we send you marketing communications and news about our products, services, events and other special offers. Please note that you can unsubscribe at any time to object to the processing of your personal data. We may use the information you provide to send you personalized communications about products and services that may be of interest to you.
-To enable us to maintain and improve the operation of our website and our services. We use your personal data for the operation of our website, in particular when you make a purchase, your data is used for accounting, auditing and other internal purposes. We may also use your personal data about how you use our website and services to improve your “user experience” (for example, data about how you search for and find our products) and to enable us to detect technical problems and administer our website.
-Basis for the processing of your personal data. When you purchase our products from our website, we need your personal data to process your order, such as your payment and contact information to deliver your order to you. In other cases, the processing of your data is based on our legitimate interest as a company or on compliance with a legal obligation.
3 – WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We share your personal data with:
-Third party service providers who process personal data, for example for payment and credit card processing, shipping and delivery, hosting, administration and management of your data, e-mail distribution, research and analysis, brand management and product promotions, and for the administration of certain services and features. When we use the services of third-party service providers, we enter into contracts that require them to implement appropriate technical and organizational measures to protect your personal data.
-Other third parties to the extent necessary to comply with a judicial or administrative request or law enforcement, to prevent unauthorized use of our website, to defend against claims by third parties or to assist in fraud prevention.
4 – MEASURES FOR THE PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
We use various technical and organizational security measures to ensure the security of your personal data. The personal data we collect on our website is stored within the European Union.
Your personal data is kept for as long as necessary for each of the purposes defined above and within the limits defined by law.
In general, we will retain your personal data for as long as you maintain your account.
Concerning personal data relating to your purchases, we keep them longer in order to comply with legal obligations, in particular with regard to taxation.
5 – WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
We inform you that you have the right, at any time, to request:
-access to your data
-an electronic copy of your data
-the correction of your data if they are incomplete or inaccurate
-deletion or limitation of your data.
In cases where you have given us your consent to the processing of your data, you have the right to withdraw your consent at any time. If you wish to exercise any of your rights, please contact us using the following email address: firstname.lastname@example.org.
You may also opt-out of receiving our e-mail communications by clicking on the unsubscribe link included in our messages.
6 – COOKIES MANAGEMENT CONDITIONS
We collect data, which may include personal data, from your browser when you use our website.
Cookies and tags are used to collect this data, which may include your:
-unique identification cookie
-cookie information and information on the contents of your hardware to access certain features
-unique equipment identification number and type of equipment
-browser type and language
-operating system and parameterization
-country and time zone
-websites previously visited
-information about your actions on our website such as click behavior, purchases and preferences
-access times and referring URLs.
Please note that third parties, such as Google, may also collect data from our website via cookies, third party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own data protection charters.
Three categories of cookies are generally used on our website:
-Functional cookies: These cookies are required for basic website functionality and are therefore always active. This includes cookies that allow you to be recognized when you visit our website during the same session or, if you wish, from one session to another. They allow us to establish your shopping cart and the payment procedure but also to ensure the security of exchanges and compliance with regulations.
-Performance cookies: These cookies allow us to improve the functionalities of our website by tracking their use. In some cases, these cookies allow us to improve the speed with which we process your request, and to retain the preferences you have selected. Refusing these cookies may result in less relevant recommendations and slower website performance.
-Social Network and Advertising Cookies: Social network cookies provide the ability to connect to your social networks and share content from our website on social networks. Advertising cookies (from third parties) collect information to enable us to better tailor advertisements to your interests, both on and off our website. In some cases, these cookies require the processing of personal data. Refusing these cookies may result in the display of advertisements that are not tailored to you, or prevent you from effectively connecting to Facebook, Twitter, or other social networks and/or prevent you from being able to share content on social networks.
7 – CHANGES TO OUR PERSONAL DATA PROTECTION POLICY
In the event of a change in the way we handle your personal data, we will notify you in advance or, where appropriate, we will ask for your prior consent. We invite you to regularly consult our personal data protection policy and to check whether any changes have been made to it. This personal data protection policy was last updated in November 2020.
8 – DO YOU HAVE ANY QUESTIONS?
If you wish to send us your comments or if you have any questions or concerns, or if you wish to exercise your rights relating to your personal data, you can contact us at the following address: email@example.com